“NERUBAY ( )”, S.A.P.I. de C.V., with registered address at: [*], is responsible for collecting the information of our users and potential users, which is treated in a strictly confidential manner and is as important as your security when enjoying our benefits. Therefore, we make a continuous effort to safeguard such information.
Purposes and Transfer of Personal Data
Our philosophy is to maintain a close and active relationship with our users and potential users. By providing your personal data (such as: name, date of birth, Federal Taxpayer Registry number, marital status, gender, age, email address, and telephone numbers, in the case of potential users; and, for users, in addition to the foregoing, your address), you consent to the processing of such data for the following purposes:
For users:
Identification, verification, and contact;
To provide you with the benefits and products you have requested;
To inform you of changes thereto;
To address complaints, questions, and clarifications;
To identify your needs;
To evaluate the quality of the benefits we provide;
To carry out marketing and promotional activities in general;
Statistical and market analysis;
To keep our records up to date in order to respond to your inquiries, invite you to events, inform you of our promotions and launches, and maintain general communications.
It is noted that the last three purposes listed above do not give rise to a commercial relationship, but are intended to allow us to provide better service.
For potential users:
To carry out marketing and promotional activities in general;
To offer our benefits and information regarding Nerubay;
Statistical and market analysis;
To keep our records up to date in order to respond to your inquiries, invite you to events, inform you of our promotions and launches, and maintain general communications.
These purposes do not give rise to a commercial relationship, but are intended to provide improved service.
Transfer of Personal Data
Due to the nature of the services we offer, it may be necessary to transfer the personal data collected to partners, associated attorneys, administrative personnel, legal correspondents, notaries public, public brokers, experts, courts, competent administrative and judicial authorities, as well as third-party providers of technological services and information storage, always for the purpose of complying with the obligations arising from the legal relationship we maintain with our clients and potential users, as well as for the proper provision of the requested legal services.
Accordingly, whenever it is necessary to transfer personal data, we undertake to provide this privacy notice and its stated purposes, and the recipient of the personal data shall be bound under the same terms as we are with respect to the processing thereof.
If you wish to express your refusal to the transfer of your personal data and/or obtain information regarding the entities to whom your personal data may be transferred, you may do so through the ARCO Rights Request described below.
Request for Access, Rectification, Cancellation, or Objection to Personal Data and Revocation of Consent (ARCO Rights Request)
All your personal data is processed in accordance with the applicable and current legislation in the country. Therefore, we inform you that you have, at all times, the right to access, rectify, cancel, or object to the processing of your personal data, as well as to revoke the consent granted for such processing.
You may exercise these rights through our User Service Center, by telephone at: 52 55 5251 64 78 and 52 55 5251 6627, or by email at: contacto@nerubayint.com, in order to receive the ARCO Rights Request form and information regarding the procedure to be followed.
You may express your refusal for your personal data to be processed for purposes that do not give rise to a legal and/or commercial relationship with us, through the mechanisms described above, within a period of five (5) business days from the date your data was collected.
Upon submitting an ARCO Request or a request for revocation of consent for the processing of your personal data through our User Service Center, and after having previously verified your identity or that of your legal representative through valid official identification, you will receive precise instructions regarding the submission and processing of your ARCO Request or revocation request.
Through these channels, you may update your personal data and specify the means by which you wish to receive information. In the event no such specification is provided, we will determine the appropriate communication channel for purposes of informing you of the procedure and follow-up of your ARCO Request.
Limitation on the Use or Disclosure of Personal Data
If you wish to limit the use or disclosure of your personal data collected by us, you may do so through our User Service Center, by telephone at: 52 55 5251 64 78 and 52 55 5251 6627, or by email at: contacto@nerubayint.com, so that you may be included in our Exclusion List, for the purpose of recording your refusal for your personal data to be processed for specific purposes.
Modifications to the Privacy Notice
This Privacy Notice may be modified from time to time. Any such modifications will be duly communicated through our website at [*], or through oral, printed, or electronic communication means that we may determine for such purpose, including email or telephone calls.
